Meet your new IT department

Response time under 1 minute
A fast response time makes work easier and prevents downtime and financial losses.
Certified technicians
Our technicians complete annual training and certifications.
24/7 monitoring and support
We remotely monitor your infrastructure to prevent unwanted outages and problems.
Simple pricing
Our pricing is fair, predictable and transparent.
Services

Service description:

  • The service includes an unlimited number of service tasks, performed remotely or on site, plus regular check-ups.
  • Detailed IT documentation and records of all service work are part of the service.
  • The price is based on the number of computers/servers.
  • The network, its components and other devices (printers, routers, tablets, smartphones, etc.) are included in the service and are not priced separately.
  • The service also includes 24/7 coverage and an annual security review.

What working with us brings you:

  • A focus on prevention – regular check-ups
  • Fast response times – requests handled immediately by our online technicians (on-site visit on the day of the request)
  • Documentation – detailed records of service work, hardware, software, network maps, backups, licences, infrastructure descriptions, the disaster recovery plan, how-to guides, ...
  • Transparent pricing – no surcharges
  • Specialisation and care – extensive IT support experience with a professional, personal approach

We offer comprehensive, professional care for your IT

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Security audit

We analyse your current security posture, identify potential risks and, where needed, propose measures.

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Helpdesk

Our team of technicians is available to you right away – by phone or e-mail.

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Ticketing system

Every request is tracked as a ticket, so the system lets you follow the current status of your tickets and their history.

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Initial audit

We review the condition of your computers, servers, network, network components and how your IT is used.

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Monitoring

We provide constant, proactive oversight of critical services and infrastructure.

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24/7 mode

You can contact our service desk around the clock, all year round, including weekends and public holidays.

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Regular check-ups

We regularly inspect, optimise, clean and then test your equipment.

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Documentation

We keep thorough, detailed documentation of service work, hardware, software, the network and processes.

More services for your IT

Cloud solutions

We offer consulting, tailor-made solution design and management of cloud environments built on public, private or hybrid cloud. We will help you find the optimal solution to meet your requirements – all backed by above-standard support.

Cyber security

We have experience delivering a number of projects – from deploying traditional, preventive solutions to configuring advanced levels of protection. Thanks to our broad service portfolio, we can cover most of our clients' requirements.

MS 365 integrations

We deliver full integration of Microsoft services. We handle email migration from your current provider to MS 365, SharePoint design and implementation, Intune device management, and the subsequent rollout of the solution across your company.

ELISIT Germany GmbH

Europaplatz 2

10557 Berlin

Germany

elisit@elisit.de

www.elisit.de

ELISIT Austria GmbH

Handelskai 265

1020 Vienna

Austria

elisit@elisit.at

www.elisit.at

ELISIT Slovakia s.r.o.

Hraničná 18

821 05 Bratislava

Slovakia

elisit@elisit.sk

www.elisit.sk

ELISIT Czech s.r.o.

Kodaňská 46

101 00 Prague

Czech Republic

elisit@elisit.cz

www.elisit.cz

© 2026 ELISIT | IT Outsourcing & IT Support for German Businesses